Teamium Support
The increasing complexity of transmission and production equipment and the integral role that technology plays in today’s media environment means that systems require constant updating, monitoring and maintenance to ensure they continue to run at optimum levels.
Teamium Support is a dedicated Computerized Maintenance Management System (CMMS) application that gives you complete peace of mind and confidence in your equipment, helping to deliver the quality and consistency of service you need in your work.
The Teamium Support maintenance tool simplifies the management of facility and production equipment. Not only will it provide your equipment with the regular updates it needs, it will also allow managers to monitor workflow and teams in real-time as a way to better control maintenance costs and manage the business.
Advantages
The increasing complexity of transmission and production equipment and the integral role that technology plays in today’s media environment means that systems require constant updating, monitoring and maintenance to ensure they continue to run at optimum levels.
Teamium Support is a dedicated Computerized Maintenance Management System (CMMS) application that gives you complete peace of mind and confidence in your equipment, helping to deliver the quality and consistency of service you need in your work.
The Teamium Support maintenance tool simplifies the management of facility and production equipment. Not only will it provide your equipment with the regular updates it needs, it will also allow managers to monitor workflow and teams in real-time as a way to better control maintenance costs and manage the business.
Advantages
- Collaborative application
- Improves quality of service and results (processing execution, information availability)
- Optimises equipment reliability and overall availability, through targeted preventive maintenance
- Improves feedback via maintenance history and support interface
- Time saving on work order monitoring, physical equipment traceability
- Reliable reporting in real-time
- Better control of external service provider activity, SLA and procurement value analysis
- Transparent communication with other enterprise applications (web services, SOA).
Key features
Call ticket function
- Call ticket provides visibility across procedure, status and follow up.
- Created directly by the user, through a web form or by the maintenance team.
- Provides internal and external reporting.
- Timestamp interventions.
- Stakeholders planning.
- Container for multimedia archiving (log, screenshot).
- Repeating tasks for preventive and / or curative maintenance.
- History of interventions by functional area and equipment.
- Statistical reports by intervention type,channel, functional area, equipments and staff.
- Management of sub-assemblies and software.
- Managing internal and external processes.
- Information base for archiving technical docs.
- Warning on support contracts and warranty conditions
- Suppliers management.
- Management of spare parts.
- Multiple views for the work order and staff jobs.
- View by day/week/month.
- Displaying workload per staff function.
- Individual access to schedule by login.